TY  - BOOK
AU  - Tiwana, Amrit
TI  - The Essential Guide to Knowledge Management E-Business and Crm Applications 
SN  - 8178083264
U1  - 658.812 
PY  - 2001///
CY  - Delhi : 
PB  - Pearson Education Asia, 
KW  - Customer Relations
KW  - Electronic Commerce
KW  - Knowledge Management
N1  - YY
UR  - https://eaklibrary.neduet.edu.pk:8443/catalog/bk/books/toc/81-7808-326-4.pdf
ER  -