Hamid Noori, Production and Operations Management Total Quality and Responsiveness - New York : McGraw-Hill, c1995 - XXVI, 676 p. : ill - McGraw-Hill Series in Management . Includes Bibliographical References and Index ISBN: 0071135286 ISSN: Subjects--Topical Terms: Production ManagementTotal Quality Management Dewey Class. No.: 658.5 / HAM